Legal

Terms and conditions

Last updated 3 November 2026

These terms apply to tutoring and education consultancy services provided by London Business Tutor Ltd ("we", "us"), trading as Top Tutors Online®, company number 16023093, registered office Fifth Floor, 167–169 Great Portland Street, London W1W 5PF. By booking a service you agree to these terms. Your quote or booking confirmation sets out the specific fees and arrangements for your lessons.

1. Our services

We arrange one-to-one online tutoring and education consultancy with tutors we select. Each tutor is chosen for the student's needs. We aim to provide a consistent tutor but may propose a replacement if a tutor becomes unavailable.

2. Quotes and bookings

A quote is not a binding offer until you confirm a booking and we accept it in writing. Lesson times are agreed between you, your consultant and the tutor.

3. Fees and payment

Fees are set out in your quote or confirmation. Unless agreed otherwise, lessons are paid for in advance. We may change fees for future lessons with reasonable notice.

4. Cancellations

Please give at least 24 hours' notice to cancel or move a lesson. Lessons cancelled with less notice, or missed, may be charged in full. If we or the tutor cancel, we will rearrange the lesson or refund it.

5. Academic integrity

Our tutors teach, explain and give feedback. We do not write, complete or sit any assessed work, coursework, dissertation or exam on a student's behalf, and we will end services if asked to do so.

6. Safeguarding and conduct

For students under 18, a parent or guardian must make the booking and remains responsible for supervision during lessons. Lessons must take place on platforms agreed with us. Please report any concern to us immediately.

7. Non-solicitation

Tutors are introduced through us. You agree not to engage a tutor we introduced outside our services for 12 months after your last lesson without our written agreement.

8. Results

We work hard to help every student succeed, but exam results, offers and outcomes depend on many factors and cannot be guaranteed.

9. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Otherwise our total liability is limited to the fees you paid for the services in question.

10. Your consumer rights

If you book as a consumer, you may have a 14-day right to cancel under the Consumer Contracts Regulations. If you ask us to start lessons within that period, you will pay for lessons already delivered.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

Contact

enquiries@toptutorsonline.com · Speak To Us on WhatsApp