Legal
Privacy policy
Last updated 3 November 2026
This policy explains how London Business Tutor Ltd ("we", "us"), trading as Top Tutors Online® and London Business Tutors, collects and uses personal data when you use www.toptutorsonline.com or our services. We are the data controller for this information. We are registered in England and Wales, company number 16023093, at Fifth Floor, 167–169 Great Portland Street, London W1W 5PF.
Information we collect
- Enquiries and quotes: your name, email address, phone or WhatsApp number, time zone, the subject and level you are interested in, and anything you tell us about your goals.
- Students: where a parent makes an enquiry for a child, details about the student's school, year group, subjects and learning needs that you choose to share.
- Tutor applications: your name, contact details, qualifications, experience, CV and references.
- Live chat and messages: the content of chats, WhatsApp messages and emails you send us.
- Technical data: basic information your browser sends, such as IP address and device type, and cookies as described in our cookie policy.
How we use it and our lawful bases
- To respond to enquiries, prepare quotes and match students with tutors (steps taken at your request before a contract, and performance of a contract).
- To arrange and manage lessons, invoices and payments (contract and legal obligation).
- To assess tutor applications (legitimate interests and steps before a contract).
- To keep our site secure and improve our services (legitimate interests).
- To send occasional updates where you have agreed (consent, which you can withdraw at any time).
Children's data
We usually receive information about students under 18 from their parent or guardian. We collect only what we need to arrange suitable tutoring, and we share it only with the tutor matched to the student.
Who we share it with
We share information with the tutor matched to you, and with service providers who help us run our business, such as email and website hosting, live chat (Zendesk), messaging (WhatsApp) and payment providers. They act on our instructions. We do not sell personal data.
International transfers
Some providers and tutors are based outside the UK. Where data leaves the UK, we use appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep enquiry records for up to two years after our last contact, client and billing records for six years to meet legal obligations, and unsuccessful tutor applications for up to one year.
Your rights
You can ask to access, correct or delete your data, restrict or object to how we use it, or ask for a copy in a portable format. Where we rely on consent you can withdraw it at any time. Contact us at enquiries@toptutorsonline.com. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
Contact
London Business Tutor Ltd, Fifth Floor, 167–169 Great Portland Street, London W1W 5PF. Email: enquiries@toptutorsonline.com.